Welcome to the Stonecroft Inn!

We are delighted that you have chosen to stay with us. To ensure you have a pleasant and comfortable stay, please take a moment to review our general delivery terms, which outline our policies and procedures.

General Policy:
As a registered hotel guest, you accept full responsibility for any breakages, loss or damage caused to the Property directly or indirectly caused by you, or by any other occupant/guest you host at the property. The hotel reserves the right to recover any damages from the payment
secured upon arrival.

Noise Policy:
At Stonecroft Inn, we strive to provide a peaceful and comfortable environment for all of our guests. Please respect the quiet hours of our hotel, which are from 10 PM to 8 AM. During these hours, please keep noise levels to a minimum and refrain from disturbing other guests. If you
need assistance or have any concerns, please feel free to contact the Front Desk.

Non-Smoking/Vaping Policy:
Stonecroft Inn is a non-smoking/vaping hotel. Smoking is not permitted in any of our guest rooms, public areas, or outside spaces. CAD 200 per room will be charged as recovery fee for guests who do not comply.

Room Capacity:
Our guest rooms are designed to accommodate a certain number of guests for each room type as specified on our website and at the time of booking. For fire safety reasons and to ensure that all guests have a comfortable stay, we ask that you do not exceed the maximum occupancy for your
room. If exceeded by your request, the hotel shall not be responsible for any discomfort that you or your guests might experience during your stay. Private gatherings in a room are not permitted.

Guarantee Policy:
A valid credit card is required at the time of booking to guarantee your reservation. The corresponding amount will be authorized or charged based on the cancellation and deposit terms indicated at the time of booking. The guest must provide the credit card along with 1 piece of
government-issued photo identification at the time of check-in.

Cancellation and No-Show Policy:
It is important to know the cancellation policy for the booking made. Cancellation policies may vary based on stay dates, packages, promotions, and seasonality or contract terms. Final cancellation terms will be verified at the time of booking.

Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation according to the cancellation policy will be charged the full amount of their reservation booked.
Changes made to stay dates or the length of stay may result in a rate and policy change.

Payment Policy:
We require the guest’s credit card in order to confirm all reservations; debit cards will not suffice for confirming a reservation. If the credit card provided and guest name do not match, the reservation will not be confirmed and may be released at the discretion of the hotel.
Payment Options:
Visa, Master or Amex credit cards are the preferred mode of payment. Pin & Chip entry is
required upon check-in. Cash or debit can be used to pay upon checkout

Check-In and Check-Out Policy:
The minimum Check-in Age is 21. Guests below 21 years of age or under must be accompanied by the registered adult at check-in to occupy a room.
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Early check-in and late check-out requests are subject to room availability. We are not able to guarantee an early check-in or late check-out.

Lost & Found Policy:
In the unfortunate event that you do lose an item; we will make every effort to locate the missing item and return it to you. To assist us in doing this efficiently, we need you to report your missing item. Please note that lost and found items will be held for a maximum of 30 days. Any items not claimed after this period will be discarded.

Pet Policy:
Stonecroft Inn is Not a pet-friendly hotel

Parking Policy:
Free Parking