Welcome to the Stonecroft Inn!

We are delighted that you have chosen to stay with us. To ensure you have a pleasant and comfortable stay, please take a moment to review our general delivery terms, which outline our policies and procedures.

General Policy:
As a registered hotel guest, you accept full responsibility for any breakages, loss or damage caused to the Property directly or indirectly caused by you, or by any other occupant/guest you host at the property. The hotel reserves the right to recover any damages from the payment
secured upon arrival.

Noise Policy:
At Stonecroft Inn, we strive to provide a peaceful and comfortable environment for all of our guests. Please respect the quiet hours of our hotel, which are from 10 PM to 8 AM. During these hours, please keep noise levels to a minimum and refrain from disturbing other guests. If you
need assistance or have any concerns, please feel free to contact the Front Desk.

Non-Smoking/Vaping Policy:
Stonecroft Inn is a non-smoking/vaping hotel. Smoking is not permitted in any of our guest rooms, public areas, or outside spaces. CAD 200 per room will be charged as recovery fee for guests who do not comply.

Room Capacity:
Our guest rooms are designed to accommodate a certain number of guests for each room type as specified on our website and at the time of booking. For fire safety reasons and to ensure that all guests have a comfortable stay, we ask that you do not exceed the maximum occupancy for your
room. If exceeded by your request, the hotel shall not be responsible for any discomfort that you or your guests might experience during your stay. Private gatherings in a room are not permitted.

Guarantee Policy:
A valid credit card is required at the time of booking to guarantee your reservation. The corresponding amount will be authorized or charged based on the cancellation and deposit terms indicated at the time of booking. The guest must provide the credit card along with 1 piece of
government-issued photo identification at the time of check-in.

Cancellation and No-Show Policy:
It is important to know the cancellation policy for the booking made. Cancellation policies may vary based on stay dates, packages, promotions, and seasonality or contract terms. Final cancellation terms will be verified at the time of booking.

Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation according to the cancellation policy will be charged the full amount of their reservation booked.
Changes made to stay dates or the length of stay may result in a rate and policy change.

Payment Policy:
We require the guest’s credit card in order to confirm all reservations; debit cards will not suffice for confirming a reservation. If the credit card provided and guest name do not match, the reservation will not be confirmed and may be released at the discretion of the hotel.
Payment Options:
Visa, Master or Amex credit cards are the preferred mode of payment. Pin & Chip entry is
required upon check-in. Cash or debit can be used to pay upon checkout

Check-In and Check-Out Policy:
The minimum Check-in Age is 21. Guests below 21 years of age or under must be accompanied by the registered adult at check-in to occupy a room.
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Early check-in and late check-out requests are subject to room availability. We are not able to guarantee an early check-in or late check-out.

Lost & Found Policy:
In the unfortunate event that you do lose an item; we will make every effort to locate the missing item and return it to you. To assist us in doing this efficiently, we need you to report your missing item. Please note that lost and found items will be held for a maximum of 30 days. Any items not claimed after this period will be discarded.

Pet Policy:
Stonecroft Inn is Not a pet-friendly hotel

Parking Policy:
Free Parking

CardoBrit

2023-10-25

Good motel with large, clean rooms It’s a very impressive motel in a good location in Windsor. The rooms vary a lot in size but the one I had included a bedroom and siting area, fridge and stove/kitchenette. It was large and clean and I was very pleased with it. There are so many questionable hotels/motels in the area, but this was very good.

Mike Kaz

2023-09-28

Best motel EVER The BEST Motel I have EVER stayed in! WOW! As of September 2023, they are still finishing up some renovations, so the front desk is in a small office. Smooth check in. There are no elevators. My room was AMAZING. Something I'd expect from a Hilton or Marriot property. Everything looked fully upgraded and new. HUGE TV with plenty of channels, WiFi worked well, nice work desk, mini fridge. The bathroom was 5 star! Same type of shower I had in a $250/night Hilton. HOT water and great pressure. Heck even the towels were great! The best part was the bed. WOW! I NEVER sleep past my alarm, but my alarm went off for who knows how long and I never heard it. Every "motel" operator in the US needs to learn what these people are doing. Motel is right near Wal-Mart and just about everything you need. No noise issues. Unsure why some have mentioned its a "sketchy" area. I did NOT feel that way at all and I am unsure how someone would think that? Zero safety concerns. I would stay here again and again if I could!

Marsha R

2023-09-20

Excellent value I chose to stay here while going to a large family event because it was number two in Windsor on Trip Advisor. Number one was the casino: way more expensive. My room was exactly as pictured. The bedding was comfortable, the bathroom spacious and the whole room was very clean. I ate breakfast with family, so cannot comment on it, but breakfast was included in my rate. In driving past other places I might have stayed, I was so glad that I chose the Stonecroft Inn. I felt safe here. People at the desk were helpful. And I feel as though everyone I encountered, from housekeeping to front desk, were invested in giving me a good place to stay. The rate was very reasonable given all the attributes of this place. Thank you. I told my Windsor family that I highly recommend the Stonecroft Inn.

marc7704

2023-09-18

Schönes, preiswertes Hotel Gepflegtes Hotel mit großen Zimmern, funktionaler Ausstattung und kostenfreien Parkplätzen. Leider gibt es keinen Aufzug. Das Personal war sehr freundlich und auch preislich ist hier alles in Ordnung. In Summe ein angenehmer Aufenthalt.

@Paver_King

2023-09-16

Quick stay on a soccer trip Quick night stop over on a soccer trip. The room was clean and well kept. The staff we encountered were friendly and helpful. The hotel is under renovations but that did not effect our stay in anyway. Many restaurants are conveniently located nearby. Only knock the breakfast wasn’t the greatest but expectations weren’t all that high

Scenic64529940710

2023-09-03

EXCEPTIONAL Truly a Diamond in the Rough....Fresh, clean, Very Roomy and Welcoming. Centered in Windsor, close to all amenities... This is the place that, is a GO TO...now for us when returning and visiting Friends in Windsor..

2023-08-24

Good Hotel Decided to stay here while travelling back-and-forth to Detroit to watch the Tigers play a two-game series. This is a great hidden gem in Windsor, it was clean, super friendly front desk and staff. Zero complaints about the hotel. Room was clean, large enough for family of 4. The area as some people mentioned isn't great, but to be honest its further down of the main problems, so yes be watchful, but no need to worry on safety/vehicle. Great for short stays and for trips like this, would recommend to anyone.

Hannah036

2023-07-07

Great hotel, sketchy area Great place, sketchy area. Hidden gem in Windsor, very clean, recently renovated. We have zero complaints about the hotel, however, lock your car doors as drug addicts are checking cars in the parking lot. After we got back from our family wedding we forgot something in our van, as my husband was approaching the van a homeless woman/drug addict was trying to get in our vehicle. She tried 2 doors and was looking in the back window. My husband startled her, then she tried to get into the hotel thru the back door. Even though you need to be a guest with a key she asked my husband to let her in. Lucky our van was locked and my husband didn’t let her into the hotel. Lock your vehicle, lock your hotel door.

Deanna Q

2023-07-02

Home away from Home in Windsor My husband and I have stayed here before and loved it so we made a point of booking again when we knew we were coming to town. Booked with Alisha who was extremely courteous, friendly and helpful. Had the pleasure of meeting here when we checked in. Our room was perfect: clean, large enough and quiet. Slept well and had a nice continental breakfast in the morning. There was enough variety: bagels and cream cheese, cereal, yogurt, juices, good coffee, tea and bananas. Will definitely stay here again as the price is right, hotel is very clean and located perfectly.

CPS

2023-06-26

Great value for comfort. Very clean, practical room; Excellent, friendly service; Loved the spa-like shower-head! The only issue was the very loud air conditioner machine, though we were told some machines were getting replaced. Overall great value and I’d stay there again!

Welcome to the Stonecroft Inn!

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